Frequently Asked Questions About Jiangsu Tianwang Solar Technology Co., Ltd.
1. Product Information
Q: What types of products does Jiangsu Tianwang Solar Technology Co., Ltd. specialize in?
A: We specialize in a variety of innovative products, including stun guns,mosquito swatters,high-quality ignition transformers, high voltage generator,switching power supply,electrostatic generator,personalized candle lighters,electric lighter, USB rechargeable lighters, and more. Our products are designed for both residential and industrial applications.
Q: Can you provide detailed specifications for your products?
A: Yes, we offer detailed specifications for each product upon request. Specifications can include technical details, materials, and features. Please reach out to our team for specific product details.
Q: Do your lighters have safety features?
A: Absolutely. Our lighters are equipped with advanced safety features to ensure safe use, such as flame protection systems and rechargeable, flameless designs to prevent accidental ignition and hazards.
2. Customization Options
Q: Can I customize products with my own design or logo?
A: Yes, we offer customization options for many of our products. You can add your logo, design, or message to make your products unique. Customization options vary by product type, so please contact us for more information.
Q: What is the minimum order quantity (MOQ) for customized products?
A: The MOQ for customized products depends on the specific product and customization requirements. Generally, we have flexible MOQ options, and we are happy to discuss the best solution for your needs.
Q: How long does it take to create a customized product?
A: The production time for customized products typically ranges from 15 to 30 days, depending on the design complexity and order quantity. We aim to provide a timely service while maintaining high-quality standards.
3. Shipping and Delivery
Q: What shipping options are available?
A: We offer various shipping options, including express delivery, air, and sea shipping. The choice of shipping method depends on your location, order size, and desired delivery time. We can recommend the most cost-effective option for you.
Q: Do you provide international shipping?
A: Yes, we ship internationally to many countries and regions. Our team will work with you to arrange the best shipping method based on your location and preferences.
Q: How long does delivery take?
A: Delivery times vary depending on the shipping method and destination. Express delivery generally takes 5–10 days, while air and sea shipping may take longer. We will provide you with an estimated delivery date upon order confirmation.
4. Payment and Pricing
Q: What payment methods do you accept?
A: We accept multiple payment methods, including bank transfers (T/T), PayPal, and other secure methods. Please contact us to discuss your preferred payment option.
Q: Is it possible to get a discount on large orders?
A: Yes, we offer volume discounts for large orders. Please contact our sales team to discuss your specific order quantity and we can provide you with a competitive quote.
Q: Are there any additional fees for customized products?
A: Customization typically involves a setup fee or mold fee. This fee is refundable after reaching a specified order quantity. Our team will provide clear pricing details for your customized order.
5. After-Sales Support
Q: What should I do if I encounter a problem with my product?
A: We stand by the quality of our products. If you encounter any issues, please contact our after-sales support team, who will assist you in troubleshooting or arranging a replacement if necessary.
Q: Do your products come with a warranty?
A: Yes, we provide a warranty on our products to ensure customer satisfaction. Warranty terms may vary by product, so please ask our team for details.
Q: Can I return a product if I am not satisfied?
A: Customer satisfaction is our priority. If you are not satisfied with your purchase, please contact us within the designated return period, and we will assist you with the return process, as per our return policy.
6. Other Questions
Q: How can I place an order?
A: You can place an order by contacting our sales team directly via email or phone. We will guide you through the order process and answer any questions you may have.
